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Privacy Policy

Your data handled with security and transparency

Búzios Hosting respects your privacy and is committed to protecting the personal data of guests, property owners, partners, and other users of our services.

This Privacy Policy explains what information we may collect, how we use it, with whom it may be shared, and your rights regarding your personal data, in accordance with Brazil's General Data Protection Law – LGPD (Law No. 13,709/2018).

1. Personal data we may collect

Depending on how you interact with Búzios Hosting, we may collect information such as:

Full name;

Email address and telephone number;

Information provided during registration;

Information required for reservations and stays;

Stay dates, number of guests, and reservation-related information;

Information related to properties and partner property owners;

Information required for payments and charges, when applicable;

Communications with our team;

IP address, device, browser, and browsing information;

Cookies and similar technologies.

Data may be provided directly by you or collected automatically when you use our website and services.

2. How we use your data

Personal data may be used to:

Process and manage reservations;

Identify guests, property owners, and partners;

Provide customer service and support;

Facilitate communication before, during, and after a stay;

Manage payments, charges, and reservation-related information;

Provide features within guest and property owner areas;

Personalize and improve your website experience;

Improve our services and internal processes;

Prevent fraud and enhance the security of our services;

Send communications and offers when permitted by applicable law;

Comply with legal and regulatory obligations or requests from competent authorities;

Exercise or defend Búzios Hosting's rights when necessary.

Personal data will be processed in accordance with the legal bases established by the LGPD that apply to each specific purpose.

3. Sharing of personal data

Búzios Hosting may share personal data when necessary to provide its services, including, where applicable:

Platforms and systems used to manage reservations;

Payment service providers;

Technology and infrastructure providers;

Service providers required for accommodation operations;

Property owners or persons responsible for the properties, when necessary to fulfill a reservation;

Partner platforms through which a reservation was made;

Public authorities when required by law or pursuant to a valid request.

We seek to limit data sharing to the information necessary for each specific purpose and expect our service providers and partners to adopt appropriate data protection practices.

Búzios Hosting does not sell its users' personal data.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how users navigate our pages, and evaluate the performance of our services.

Third-party technologies may also be used for analytics, measurement, and advertising purposes, subject to applicable settings and consent requirements.

Where available, you may manage your cookie preferences directly through our website. You may also control certain cookies through your browser settings.

5. Data storage and security

Búzios Hosting adopts technical and administrative measures designed to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration, communication, or disclosure.

No digital environment is completely free from risk. We therefore also recommend keeping passwords and login information secure and not sharing them with third parties.

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal and regulatory obligations and other circumstances permitted by applicable law.

6. Your rights

Under the LGPD and subject to the conditions established by applicable law, data subjects may request, among other rights:

Confirmation that their personal data is being processed;

Access to their personal data;

Correction of incomplete, inaccurate, or outdated data;

Anonymization, blocking, or deletion of data in the circumstances provided by law;

Data portability, where applicable;

Information regarding data sharing;

Information about the possibility of refusing consent and the consequences of doing so;

Withdrawal of consent when consent is the applicable legal basis;

Deletion of personal data processed on the basis of consent, subject to legal retention requirements;

Objection to processing in the circumstances provided by law.

To exercise your rights or ask questions regarding privacy and data protection, please contact us at:

contato@buziosehosting.com

We may request additional information to verify the identity of the person making the request and protect personal data against unauthorized requests.

7. Third-party services and platforms

Our website and services may use third-party tools, integrations, or links.

These third parties may process personal data in accordance with their own privacy policies. We recommend reviewing the applicable privacy policies whenever you use external services.

8. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our services, internal processes, or legal requirements.

When relevant changes are made, the updated version will be made available on this page.

Last updated: August 2026.